Digital Stocker Refund Policy
Welcome to Digital Stocker! We are dedicated to providing high-quality digital products to our customers. As we exclusively offer digital goods, we operate under the understanding that these products cannot be “returned” in the traditional sense. This Refund Policy outlines our practices regarding refunds for digital products purchased on our website.
No Refunds Policy
Due to the nature of digital products, which cannot be physically returned once downloaded or accessed, Digital Stocker maintains a no refund policy on all purchases. Once a customer has purchased and downloaded a digital product, they gain access to its content, and this access cannot be revoked. This policy is in place to protect our intellectual property and the creative efforts of our designers.
Exceptions
While we generally do not offer refunds, we understand that exceptional circumstances may arise. Refunds or other remedies may be considered in the following cases, subject to our sole discretion:
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Technical Issues: If you experience technical difficulties that prevent you from accessing or using the purchased product, and our support team is unable to resolve the issue.
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Product Discrepancies: If the product you receive is significantly different from its description on our website.
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Accidental Purchase: If you can demonstrate that the purchase was genuinely accidental and you have not downloaded or used the product.
To request a review under these exceptions:
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Contact our support team at hello@digitalstocker.com within 14 days of your purchase.
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Provide a detailed explanation of the issue, including any relevant screenshots or documentation.
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Allow our team a reasonable amount of time to investigate and respond to your request.
Refund Process
If a refund is approved under one of the exception circumstances, the refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days.
Download Issues
If you are unable to download the product after purchase, please contact our support team at hello@digitalstocker.com for assistance. We will ensure you receive access to the product you purchased.
Policy Amendments
Digital Stocker reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for updates.
Contact Us
If you have any questions or concerns about this Refund Policy, please don’t hesitate to contact us at:
We’re here to assist you in any way we can.
Thank you for shopping at Digital Stocker!